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Hiver – Legal Information

Legal Owner and Operator: Kirby Teague Shepherdson, sole trader
ABN: 17 929 737 261
Trading / Business Names: Hiver App and Pacha Studios
Application and Service: Hiver
Contact: hello@hiverapp.com.au
Primary Jurisdiction: Western Australia, Australia
Last Updated: 7 September 2026

Hiver App is a business name operated by Kirby Teague Shepherdson. Pacha Studios is a software development and trading brand operated by Kirby Teague Shepherdson. Unless expressly stated otherwise, neither name refers to a separate incorporated legal entity.

References in these Legal Terms to “Hiver”, “Hiver App”, “Pacha Studios”, “we”, “us” or “our” mean Kirby Teague Shepherdson trading under those names.

“Hiver” refers to the Hiver mobile application, website, software, services, features, systems and associated services collectively referred to as the “Services.”

These Legal Terms contain:

  • Terms of Use
  • End User Licence Agreement
  • Privacy Policy
  • Copyright and Takedown Policy
  • Community and Moderation Standards
  • General Legal Provisions

These Legal Terms are intended to apply globally. Mandatory laws applying in a user's country or region continue to apply where they cannot legally be excluded or modified.

PART A – TERMS OF USE

1. Agreement to These Terms

By downloading, installing, creating an account for, accessing, submitting content to, participating in or otherwise using Hiver, you agree to these Legal Terms.

Where Hiver separately presents Community Standards, privacy choices, feature-specific rules or other policies, those documents form part of your agreement with Hiver where stated.

If you do not agree, you must not use the Services.

Where applicable law requires express consent rather than continued use, Hiver will seek that consent separately.

Nothing in these Legal Terms excludes, restricts or modifies a right, guarantee, remedy or protection that applicable law does not permit us to exclude, restrict or modify.

2. Minimum Age

Hiver is a 16+ service.

You must be at least 16 years old to create or maintain a Hiver account.

If the jurisdiction applying to you requires a higher minimum age, the higher minimum applies.

Permission from a parent or guardian does not override Hiver's minimum age unless Hiver expressly introduces a legally compliant feature allowing otherwise.

Hiver may use age declaration, age-related signals, age estimation, verification providers, platform-provided age information or other reasonable age-assurance measures where appropriate or legally required.

We may request additional age assurance where information reasonably suggests that an account holder may not satisfy the applicable age requirement.

Where lawful and appropriate, users incorrectly identified as underage will be provided with a method to request review.

We may suspend, restrict or delete accounts reasonably believed to belong to an underage person.

3. Accounts

You must provide accurate information and must not deliberately misrepresent your age, identity or eligibility.

You must protect your login credentials and device.

You must not sell, rent, transfer, share or provide an account to another person in order to avoid age restrictions, moderation decisions, suspensions or other restrictions.

You are responsible for activity performed through your account except to the extent applicable law provides otherwise or the activity results from circumstances for which Hiver is legally responsible.

You must promptly notify us if you believe your account has been compromised.

4. Nature of Hiver

Hiver is a user-generated social and creative challenge platform.

Users may create or participate in Hives, upload photographs or videos, post captions or comments, participate in Buzz, interact with other users, build profiles, participate in location-related activities and use other social or creative features.

Most content appearing on Hiver is created by users or third parties.

Unless specifically stated otherwise, Hiver does not create, sponsor, endorse, approve, recommend or verify a user-created Hive, user, activity, location, statement or item of User Content.

5. User Content

“User Content” includes photographs, videos, captions, comments, Buzz posts, Hive descriptions, usernames, profile information, reports, reactions and other information submitted by users.

You retain ownership of original intellectual property you create.

You are solely responsible for your User Content.

Before uploading content, you must have all rights, permissions, licences, releases and lawful authority necessary to create, reproduce, upload, distribute and display it.

You must not upload material that unlawfully infringes another person's:

  • copyright;
  • trade mark;
  • privacy;
  • confidentiality;
  • publicity or image rights;
  • moral rights;
  • contractual rights;
  • intellectual property; or
  • other legal rights.

Where an identifiable person appears in your User Content, you are responsible for obtaining any permission required by law.

Uploading content to Hiver does not transfer ownership of your original content to Hiver.

6. Licence Granted to Hiver

By submitting User Content, you grant Hiver a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to:

  • host;
  • store;
  • cache;
  • copy;
  • reproduce;
  • encode;
  • transcode;
  • resize;
  • compress;
  • technically modify;
  • transmit;
  • display;
  • communicate;
  • distribute; and
  • otherwise process

that content as reasonably necessary to operate, deliver, secure, moderate, troubleshoot, maintain, improve and promote Hiver.

This includes technical modifications required to display material on different devices, network conditions and formats.

Where permitted by law, you consent to technical acts necessary to provide the Services that might otherwise affect applicable moral rights.

The licence generally ends when User Content is permanently deleted from Hiver's active systems.

Copies may nevertheless remain where reasonably required for:

  • backups;
  • fraud prevention;
  • abuse prevention;
  • moderation evidence;
  • security;
  • legal compliance;
  • preservation requests;
  • regulatory requirements;
  • dispute resolution;
  • enforcement of these Legal Terms; or
  • establishment, exercise or defence of legal claims.

7. Public Content

Content you make publicly visible may be seen, photographed, recorded, screenshotted, downloaded, copied or redistributed by other people.

Hiver cannot guarantee that other users will comply with your preferences or Hiver's rules after content becomes visible to them.

Do not publish information you are unwilling to make visible to the relevant audience.

8. Real-World Activities, Hives and Physical Safety

Participation in a Hive or other real-world activity is voluntary.

Hiver does not supervise participants and does not guarantee that any:

  • Hive;
  • instruction;
  • challenge;
  • activity;
  • route;
  • venue;
  • location;
  • map result;
  • user suggestion; or
  • real-world interaction

is safe, appropriate, lawful, accurate, accessible or suitable.

Before participating, you are responsible for considering your own:

  • health;
  • abilities;
  • surroundings;
  • physical condition;
  • experience;
  • weather;
  • traffic;
  • environment;
  • equipment;
  • permissions;
  • property access;
  • applicable laws; and
  • other relevant circumstances.

Nothing displayed through Hiver gives permission to trespass, access restricted property, enter unsafe areas, interfere with another person or property, violate a law, drive while distracted or undertake an activity that creates an unreasonable risk of harm.

Never use Hiver in a manner that interferes with safely controlling a vehicle, bicycle, machinery or other equipment.

Stop participating immediately if an activity appears unsafe.

Hiver is not an emergency service.

In an emergency, contact the appropriate local emergency service.

To the maximum extent permitted by law, Hiver is not responsible for injury, death, property damage, financial loss or other harm caused by a user's independent decision to participate in a user-created activity or visit a user-selected location, except to the extent the harm results from conduct for which Hiver cannot legally exclude liability.

9. Other Users

Users of Hiver act independently from Hiver.

Hiver does not guarantee another user's:

  • identity;
  • age;
  • background;
  • location;
  • intentions;
  • honesty;
  • qualifications;
  • behaviour; or
  • safety.

Any decision to communicate, meet, travel, participate or otherwise interact with another user is made at your own discretion.

Take reasonable personal-safety precautions and protect sensitive personal information when dealing with people you do not know.

To the maximum extent permitted by law, Hiver is not responsible for the independent criminal, unlawful, negligent, abusive, fraudulent or otherwise harmful conduct of another user.

10. Prohibited Content

You must not create, request, upload, publish, distribute, promote or facilitate content involving:

  • child sexual exploitation or abuse;
  • child sexual abuse material;
  • grooming or sexual solicitation of minors;
  • sexualisation or exploitation of minors;
  • non-consensual intimate images or videos;
  • synthetic or AI-generated non-consensual intimate imagery;
  • pornography or sexually explicit material;
  • sexual exploitation;
  • human trafficking;
  • credible threats;
  • instructions or encouragement for serious violence;
  • terrorist or violent extremist material;
  • hate speech prohibited by applicable law or Hiver's Community Standards;
  • targeted harassment;
  • bullying;
  • stalking;
  • doxxing;
  • extortion;
  • blackmail;
  • scams;
  • fraud;
  • malicious impersonation;
  • privacy invasion;
  • unlawful sale or promotion of regulated goods;
  • malware;
  • credential theft;
  • unlawful dangerous activity;
  • unlawful self-harm promotion;
  • content encouraging suicide or serious self-injury;
  • graphic or high-impact violence prohibited by applicable rules;
  • intellectual-property infringement;
  • defamatory material that is unlawful;
  • illegal content; or
  • other material prohibited by applicable law or these Legal Terms.

Hiver may impose stricter content standards than the minimum required by law.

11. Dangerous Challenges

You must not create or encourage a Hive that reasonably creates a serious risk of injury, death, unlawful behaviour, trespass or damage to property.

Hiver may remove, restrict or refuse a Hive where we reasonably consider it unsafe even where the activity might otherwise be lawful.

12. Misuse of the Service

You must not:

  • hack or attempt unauthorised access to Hiver;
  • introduce malware or malicious code;
  • interfere with security or availability;
  • evade bans, restrictions or moderation;
  • impersonate another person or organisation;
  • manipulate engagement;
  • create fake engagement;
  • operate unauthorised automated accounts;
  • scrape or systematically harvest Hiver content or data;
  • bypass technical controls;
  • probe infrastructure without authorisation;
  • abuse APIs;
  • overload Hiver systems;
  • use Hiver for spam;
  • use Hiver to harvest personal information;
  • circumvent age-assurance measures;
  • use false identity documents or manipulated evidence to defeat age assurance; or
  • help another person circumvent these controls.

13. Copying, Cloning, Reverse Engineering and Competitive Use

Except where expressly permitted by Hiver in writing or where mandatory law expressly prevents the restriction, you must not:

  • copy the Hiver application;
  • reproduce protected elements of Hiver;
  • clone Hiver;
  • materially imitate protected visual or creative expression;
  • reproduce Hiver's protected user-interface assets;
  • create unauthorised derivative software;
  • reverse engineer Hiver;
  • decompile Hiver;
  • disassemble Hiver;
  • attempt to obtain Hiver source code;
  • discover non-public APIs;
  • bypass technical protections;
  • extract Hiver databases;
  • systematically copy Hiver data;
  • mirror the Services;
  • resell Hiver;
  • sublicense Hiver;
  • commercially exploit Hiver's protected material;
  • use Hiver's proprietary material to build a competing service;
  • use non-public Hiver material to benchmark, train or improve a competing system;
  • use protected Hiver content or proprietary datasets to train an artificial-intelligence or machine-learning system without permission;
  • remove ownership notices; or
  • falsely represent that another application, service or business is affiliated with Hiver.

Nothing in this section claims exclusive ownership of an idea, concept, function or other matter that applicable intellectual-property law does not protect.

14. Hiver Intellectual Property

Except for User Content and third-party material, all rights in Hiver are reserved.

Protected material may include:

  • software;
  • source code;
  • object code;
  • application architecture;
  • proprietary systems;
  • databases;
  • database structure;
  • graphics;
  • illustrations;
  • icons;
  • animations;
  • text;
  • branding;
  • logos;
  • photographs owned by Hiver;
  • designs;
  • user interfaces;
  • layouts;
  • visual expression;
  • audiovisual material;
  • original copy;
  • selection and arrangement of content;
  • trade secrets;
  • proprietary information; and
  • other copyright or intellectual-property material.

The names Hiver, Hiver App, Pacha Studios, associated logos and other branding may be protected by copyright, trade mark, trade-name, passing-off, consumer-protection or other laws.

No representation is made that any particular trade mark is registered unless expressly stated.

No intellectual-property licence is granted except the limited licence necessary for ordinary permitted use of Hiver.

15. Feedback

If you voluntarily provide ideas, feedback or suggestions concerning Hiver, you grant Hiver a worldwide, perpetual, irrevocable, non-exclusive, royalty-free right to use and implement that feedback without compensation.

This does not give Hiver ownership of unrelated intellectual property merely because you communicated with us.

16. Moderation

Hiver may use automated systems, human review or both.

Moderation may involve:

  • text filtering;
  • language analysis;
  • keyword detection;
  • image safety classification;
  • video thumbnail or sampled-frame analysis;
  • content hashing;
  • spam detection;
  • fraud detection;
  • account signals;
  • reports;
  • enforcement history;
  • rate limits;
  • abuse detection; and
  • other safety technologies.

Automated systems can make mistakes.

Hiver may:

  • reject an upload;
  • delay publication;
  • hide content;
  • remove content;
  • limit visibility;
  • restrict recommendations;
  • restrict features;
  • issue warnings;
  • suspend accounts;
  • terminate accounts; or
  • preserve relevant evidence

where reasonably necessary for safety, enforcement, legal compliance, platform compliance or security.

Moderation does not mean that Hiver has reviewed or approved every item of content.

We do not guarantee that prohibited material will never appear.

17. Reports and Blocking

Hiver may provide mechanisms allowing users to:

  • report content;
  • report Hives;
  • report accounts;
  • report comments or messages;
  • block users; and
  • mute users.

Reports should be made honestly.

Knowingly submitting false or malicious reports may itself violate these Terms.

Hiver may retain reports, moderation evidence and enforcement records where reasonably required for safety, legal obligations, audit, fraud prevention or dispute handling.

18. Illegal Content Notices

Any individual or organisation may notify Hiver of specific content they reasonably believe is illegal.

Reports should identify the relevant content as precisely as possible and explain the reason the reporter believes it is unlawful.

Where required by applicable law, Hiver will provide an accessible electronic notice mechanism and will process legally sufficient notices in a timely, diligent, objective and non-arbitrary manner.

Where appropriate or legally required, Hiver may:

  • acknowledge receipt;
  • notify the reporter of the outcome;
  • notify an affected user;
  • explain a moderation decision; and
  • provide an opportunity for review or appeal.

19. Non-Consensual Intimate Imagery

Hiver strictly prohibits non-consensual intimate images or videos.

This includes real, altered, manipulated, synthetic and AI-generated material depicting an identifiable person.

A person depicted in such material, or an authorised representative, may request urgent removal whether or not they have a Hiver account.

Requests may be submitted using Hiver's applicable safety-reporting mechanism or by emailing:

hello@hiverapp.com.au

with the subject:

URGENT – NCII REMOVAL REQUEST

The request should identify the material sufficiently for Hiver to locate it and provide information reasonably required to establish that the request is valid.

Hiver will prioritise valid NCII requests.

Where the United States TAKE IT DOWN Act or equivalent law applies, Hiver will take action within the legally required timeframe, including the applicable 48-hour period where required, and will take reasonable steps concerning known identical copies where required.

Hiver may retain limited evidence where lawfully necessary for:

  • law enforcement;
  • preservation;
  • abuse prevention;
  • safety;
  • legal claims; or
  • regulatory obligations.

20. Child Safety

Hiver has zero tolerance for child sexual exploitation or grooming.

Where appropriate or required by law, Hiver may:

  • immediately remove material;
  • restrict or terminate accounts;
  • preserve relevant evidence;
  • report suspected exploitation;
  • cooperate with regulators;
  • cooperate with child-safety organisations; or
  • cooperate with law enforcement.

No person may use Hiver to obtain sexual content from a minor, sexualise a minor, groom a minor or facilitate sexual exploitation.

21. Copyright and Other Intellectual-Property Complaints

A rights holder or authorised representative may notify Hiver if they reasonably believe material infringes intellectual property.

Valid notices will be considered under Part D of these Legal Terms.

Hiver may remove or disable material and may restrict repeat infringers.

22. HivePoints, Streaks, Badges and Similar Features

HivePoints, streaks, badges, rankings and similar engagement features are promotional digital features unless Hiver expressly states otherwise.

They:

  • are not money;
  • are not cryptocurrency;
  • are not bank deposits;
  • are not securities;
  • are not investments;
  • do not represent ownership of Hiver;
  • have no guaranteed financial value; and
  • are not redeemable for cash unless Hiver expressly establishes a lawful redemption mechanism.

Hiver may modify, rebalance, replace or retire these features subject to applicable consumer law.

23. Purchases

If paid features, subscriptions or digital goods are offered, payment may be handled by Apple, Google or another payment provider.

Store or payment-provider terms may also apply.

Prices, taxation, refunds and cancellation rights may vary by jurisdiction.

Nothing in these Legal Terms removes any non-excludable refund or consumer right.

24. Location and Maps

Some Hiver features may use location information.

Location information, map information or user-submitted location information can be inaccurate or outdated.

Do not rely on Hiver as your sole source for navigation, emergency information or personal safety decisions.

Precise location permissions remain subject to device and platform controls.

Where legally required, additional privacy protections apply to minor users.

25. Advertising

Hiver may display advertising supplied by third parties.

An advertisement does not mean Hiver endorses the advertiser, product or claim.

Third-party advertisers are responsible for their own products, services and representations.

Advertising, measurement and personalisation are subject to applicable privacy law, consent requirements and platform rules.

Where Hiver knows with reasonable certainty that a user is a minor, profiling-based advertising will not be used where prohibited by applicable law.

26. Third-Party Services

Hiver relies on third-party technology and services that may include:

  • Apple;
  • Google;
  • Firebase;
  • Google Cloud;
  • advertising providers;
  • analytics services;
  • map providers;
  • hosting providers;
  • notification providers;
  • authentication providers;
  • content-safety services; and
  • other infrastructure providers.

These providers may have separate terms and privacy practices.

Hiver does not control independent third-party services.

To the maximum extent permitted by law, Hiver is not responsible for losses resulting solely from the independent act, omission, failure or outage of a third-party provider.

27. Service Availability

Hiver may change over time.

We may:

  • add features;
  • remove features;
  • test features;
  • change ranking systems;
  • modify functionality;
  • perform maintenance;
  • discontinue features;
  • restrict availability; or
  • discontinue Hiver.

We do not guarantee:

  • uninterrupted operation;
  • permanent availability;
  • error-free operation;
  • permanent storage;
  • delivery of every notification;
  • compatibility with every device;
  • preservation of every item of User Content; or
  • continued availability of a particular feature.

Mandatory consumer rights remain unaffected.

28. Account Suspension and Termination

Hiver may restrict, suspend or terminate access where we reasonably consider this necessary due to:

  • violation of these Legal Terms;
  • illegal activity;
  • serious safety risk;
  • abuse;
  • fraud;
  • intellectual-property infringement;
  • security concerns;
  • underage use;
  • platform requirements;
  • sanctions;
  • regulatory obligations; or
  • legal requirements.

Where required by applicable law, users may receive notice, reasons or review rights.

Users may stop using Hiver at any time.

29. Account Deletion

Users may request deletion of their Hiver account.

Where an in-app deletion function is provided, users should use that function.

Account deletion normally includes deletion or de-identification of associated personal information from active systems, subject to information Hiver may lawfully retain for:

  • security;
  • fraud prevention;
  • moderation;
  • legal compliance;
  • financial records;
  • dispute resolution;
  • backups;
  • enforcement; or
  • defence of legal claims.

Temporary deactivation is not represented as permanent deletion.

30. No Professional Advice

Unless expressly stated otherwise, information available through Hiver is provided for general social, creative or informational purposes.

Hiver does not provide medical, legal, financial, emergency, safety, engineering or other professional advice.

31. Disclaimer of Warranties

To the maximum extent permitted by law, Hiver is provided “as is” and “as available.”

Hiver does not guarantee the:

  • accuracy;
  • legality;
  • identity;
  • reliability;
  • quality;
  • safety; or
  • suitability

of User Content, users, Hives, locations, advertisements or third-party information.

Hiver does not warrant that the Services will always be uninterrupted, secure, error-free or free from objectionable material.

These exclusions operate only to the extent legally permitted.

32. Limitation of Liability

Nothing in these Legal Terms excludes or limits liability where doing so would be unlawful.

This includes applicable statutory consumer protections and other non-excludable liability.

Subject to those protections and to the maximum extent permitted by law, Hiver is not liable for indirect, incidental, consequential, exemplary, punitive or special losses, including loss of:

  • profit;
  • revenue;
  • opportunity;
  • anticipated savings;
  • goodwill;
  • reputation; or
  • data.

To the maximum extent legally permitted, Hiver is not liable merely because loss or harm resulted from:

  • User Content;
  • another user's independent conduct;
  • a user-created Hive;
  • a user's voluntary decision to participate in an activity;
  • an independent third party;
  • a third-party advertisement;
  • an external website;
  • a third-party service;
  • information supplied by another person; or
  • an event outside Hiver's reasonable control.

Where a liability for services cannot legally be excluded but may lawfully be limited, Hiver's liability is limited, at Hiver's option and to the extent permitted by law, to supplying the relevant services again or paying the reasonable cost of having the relevant services supplied again.

33. Australian Consumer Law

Nothing in these Legal Terms excludes, restricts or modifies any guarantee, right, remedy, condition or warranty under the Competition and Consumer Act 2010 (Cth), Australian Consumer Law or another applicable law where doing so would be unlawful.

34. Indemnity

To the maximum extent permitted by law, you are responsible for losses, liabilities, damages and reasonable legal costs suffered by Hiver to the extent directly arising from:

  • your unlawful User Content;
  • your intentional infringement of another person's rights;
  • your deliberate or material misuse of Hiver;
  • your fraud;
  • your illegal conduct; or
  • your material breach of these Legal Terms.

This indemnity does not apply to the extent the relevant loss was caused or materially contributed to by Hiver's negligence, fraud, wilful misconduct or breach of a non-excludable legal duty.

35. Disputes

Users are encouraged to contact:

hello@hiverapp.com.au

before commencing formal proceedings so that a dispute may potentially be resolved.

Nothing in this provision prevents:

  • urgent legal relief;
  • contacting a regulator;
  • reporting criminal activity;
  • exercising statutory consumer rights; or
  • using another remedy that applicable law says cannot be restricted.

36. Governing Law

These Legal Terms are governed by the laws of Western Australia, Australia.

Subject to mandatory rights applying to a user, courts located in Western Australia and courts hearing appeals from them have jurisdiction.

If applicable consumer or other mandatory law gives a user the right to bring proceedings in another jurisdiction or requires another law to apply, this clause does not remove that right.

37. Mandatory Local Law

Hiver may be available in multiple countries.

These Legal Terms are not intended to override mandatory laws that apply regardless of contractual choice.

Where a local provision cannot legally be excluded, that provision applies to the minimum extent required by law and the remainder of these Legal Terms continues to operate.

PART B – END USER LICENCE AGREEMENT

1. Licence

Hiver is licensed, not sold.

Subject to these Legal Terms, Hiver grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the Hiver application for lawful personal use.

All rights not expressly granted are reserved.

2. Restrictions

Except where mandatory law expressly permits otherwise, you must not:

  • copy the application;
  • modify protected software;
  • sell it;
  • rent it;
  • lease it;
  • sublicense it;
  • redistribute it;
  • reverse engineer it;
  • decompile it;
  • disassemble it;
  • extract source code;
  • circumvent technical restrictions; or
  • create unauthorised derivative software.

3. Apple App Store

Where Hiver is obtained through Apple's App Store, applicable Apple terms and usage rules also apply.

The licence concerning Hiver is between you and Hiver rather than Apple except to the extent Apple's own terms provide otherwise.

Apple is not responsible for maintenance or support of Hiver except where law or Apple's applicable terms provide otherwise.

Where Apple's applicable rules provide for it, Apple and its subsidiaries may be third-party beneficiaries of relevant licence terms.

4. Google Play and Other Platforms

Where Hiver is obtained through Google Play or another distributor, the distributor's applicable terms and policies may also apply.

5. Updates

Hiver may release updates, security fixes or upgrades.

Some updates may be necessary for continued access, compatibility, security or legal compliance.

PART C – PRIVACY POLICY

1. Privacy Controller

The person responsible for Hiver's handling of personal information is:

Kirby Teague Shepherdson
Sole trader
ABN 17 929 737 261
Trading as Hiver App and Pacha Studios
Email: hello@hiverapp.com.au

Where applicable privacy law uses the terms “controller,” “business,” “organisation” or similar terminology, the entity responsible is the person identified above unless a separate notice states otherwise.

2. Scope

This Privacy Policy describes how Hiver collects, uses, stores, shares, protects and otherwise processes personal information.

Hiver seeks to comply with privacy and data-protection laws applicable to its processing and users.

Depending on circumstances, this may include laws in Australia and applicable privacy regimes in other jurisdictions.

3. Information We May Collect

Depending on the features used, Hiver may process:

Account Information

  • email address;
  • username;
  • display name;
  • profile photograph;
  • biography or profile information;
  • authentication identifiers;
  • account creation information;
  • account status.

Age and Eligibility Information

  • date of birth or age declaration;
  • age bracket;
  • age-assurance result;
  • age-related account signals;
  • information supplied by an authorised age-assurance provider;
  • platform or device age signals where lawfully available.

Where possible, Hiver seeks to minimise collection of identity documents and retain only information reasonably required for the age-assurance purpose.

User Content

  • photographs;
  • videos;
  • captions;
  • Hive content;
  • comments;
  • Buzz posts;
  • reactions;
  • reports;
  • other information voluntarily submitted.

User Content may incidentally reveal information that could be considered sensitive in some jurisdictions.

Hiver does not require users to disclose sensitive characteristics unless necessary for a lawful feature or compliance purpose.

Moderation and Safety Information

  • reports;
  • blocked users;
  • muted users;
  • moderation results;
  • content classifications;
  • enforcement history;
  • abuse signals;
  • content identifiers;
  • relevant technical evidence.

Device and Technical Information

  • device type;
  • operating system;
  • application version;
  • IP address;
  • diagnostic information;
  • crash information;
  • device or application identifiers where permitted;
  • push-notification tokens;
  • network information;
  • security events.

Usage Information

  • app interactions;
  • Hive participation;
  • feature usage;
  • engagement events;
  • views;
  • recommendations;
  • advertising events;
  • analytics information.

Location Information

Depending on permissions and features:

  • approximate location;
  • location inferred from network information;
  • device location;
  • precise location where a user expressly enables a feature requiring it.

Advertising Information

Where legally permitted:

  • advertising identifiers;
  • consent signals;
  • ad impressions;
  • clicks;
  • attribution information;
  • advertising measurement data.

Purchase Information

Where paid products are offered:

  • entitlement information;
  • product identifiers;
  • transaction status;
  • app-store transaction references.

Hiver does not intentionally collect full payment-card numbers where payment is handled by an app-store or payment provider.

4. How Information Is Collected

Information may be collected:

  • directly from you;
  • automatically when Hiver is used;
  • through device permissions;
  • from an app store;
  • from authentication providers;
  • from service providers;
  • from another user who submits a report;
  • from age-assurance providers;
  • from safety systems; or
  • where otherwise lawfully permitted.

5. Purposes

Information may be used to:

  • create accounts;
  • authenticate users;
  • operate profiles;
  • deliver Hives;
  • display User Content;
  • provide social functionality;
  • provide Buzz;
  • provide notifications;
  • provide location-based features;
  • personalise the user experience where lawful;
  • recommend content;
  • moderate content;
  • protect users;
  • enforce Community Standards;
  • detect fraud;
  • investigate reports;
  • prevent ban evasion;
  • perform age assurance;
  • prevent underage access;
  • maintain security;
  • diagnose technical problems;
  • improve Hiver;
  • administer advertising;
  • administer purchases;
  • provide support;
  • respond to legal requests;
  • comply with law;
  • enforce Hiver's rights; and
  • establish, exercise or defend legal claims.

6. Legal Bases Where Required

Where legislation such as the GDPR or UK GDPR requires a legal basis, processing may rely on:

  • performance of a contract;
  • legitimate interests;
  • consent;
  • compliance with a legal obligation;
  • protection of vital interests; or
  • another lawful basis.

Legitimate interests may include:

  • providing Hiver;
  • securing the Services;
  • preventing fraud;
  • preventing abuse;
  • enforcing safety standards;
  • protecting other users;
  • improving Hiver;
  • protecting intellectual property; and
  • defending legal rights.

Where processing depends upon consent, consent may be withdrawn subject to applicable law.

7. Public Information

Information intentionally made public may be visible to other users or the public depending on the feature.

Other people may independently copy or redistribute public information.

Hiver cannot necessarily remove copies independently created outside the Services.

8. Location Privacy

Location information is only processed where required for an enabled feature or other lawful purpose.

Users can manage location permissions through their device.

For users Hiver knows are minors, Hiver will apply additional location protections required by applicable law.

Hiver does not intend to make a minor's precise real-time location publicly visible.

Where appropriate, location features should use only the precision reasonably required for their purpose.

9. Minors Aged 16 or 17

Although Hiver requires users to be at least 16, users aged 16 or 17 are still minors in many jurisdictions.

Where applicable law requires additional protections for those users, Hiver will apply age-appropriate safeguards.

These may include:

  • higher privacy defaults;
  • reduced data collection;
  • restrictions on profiling;
  • restrictions on personalised advertising;
  • safer location defaults;
  • additional content protections; and
  • clearer safety information.

10. Advertising, Tracking and Consent

Hiver may use third-party advertising and measurement technology.

Where consent is legally required, Hiver will request consent before engaging in the relevant processing.

On Apple platforms, Hiver will use Apple's App Tracking Transparency mechanism where Apple's rules require it.

Declining tracking permission must not prevent access to ordinary Hiver functionality merely because the user declined advertising tracking.

Where Hiver knows with reasonable certainty that a user is a minor, Hiver will not use profiling-based advertising where prohibited by applicable law.

Where required, users will be provided with a mechanism to withdraw advertising or privacy consent.

11. Automated Processing

Hiver uses or may use automated systems for:

  • moderation;
  • abuse detection;
  • spam detection;
  • age assurance;
  • recommendation;
  • ranking;
  • security;
  • fraud detection; and
  • advertising eligibility.

Automated systems can produce incorrect results.

Where applicable law grants a right to human review, explanation, objection or challenge concerning a decision significantly affecting an individual, Hiver will provide that right as required.

12. Sharing

Information may be shared with service providers reasonably required to operate Hiver.

Categories may include:

  • hosting;
  • cloud infrastructure;
  • databases;
  • authentication;
  • storage;
  • content moderation;
  • safety technology;
  • analytics;
  • notifications;
  • mapping;
  • age assurance;
  • advertising;
  • payment processing;
  • app stores;
  • fraud prevention; and
  • customer support.

Information may also be disclosed:

  • where the user directs us to do so;
  • where information is intentionally made public;
  • where required by law;
  • in response to a valid legal request;
  • to prevent serious harm where lawful;
  • to investigate abuse;
  • to enforce rights;
  • in connection with a legitimate sale, restructure, investment, financing or transfer of the Hiver business.

Hiver does not sell personal information for money.

Some privacy regimes use broader definitions of “sale” or “sharing.” Where such laws apply, eligible users may exercise applicable rights concerning such processing.

13. International Processing

Hiver is operated from Australia.

Service providers may process information in Australia and other countries, which may include the United States, Singapore and locations in which Hiver's cloud, app-store, advertising or infrastructure providers operate.

Where applicable law requires safeguards for international transfers, Hiver will use an appropriate lawful mechanism.

14. Service Providers

Where legally required, Hiver will use appropriate contractual or organisational safeguards when appointing third-party processors or service providers.

Hiver remains responsible for its own obligations under applicable law.

15. Security

Hiver uses technical and organisational safeguards considered reasonable having regard to the nature of the Services and information processed.

These may include:

  • encrypted network communications;
  • access controls;
  • authentication controls;
  • database security rules;
  • restricted administrative access;
  • logging;
  • monitoring;
  • backup controls;
  • abuse prevention;
  • software updates; and
  • security review.

No internet service can guarantee absolute security.

16. Data Breaches

Hiver will investigate suspected security incidents involving personal information.

Where applicable law requires notification of affected individuals, regulators or other authorities, Hiver will provide notification as required.

17. Retention

Information is retained only for as long as reasonably necessary having regard to:

  • the reason it was collected;
  • operation of Hiver;
  • user expectations;
  • account status;
  • safety requirements;
  • moderation requirements;
  • security;
  • fraud prevention;
  • statutory retention periods;
  • disputes;
  • backups; and
  • legal claims.

Information no longer reasonably required will be deleted or de-identified where required and technically practicable.

Deletion from active systems may not immediately remove information from secure backups.

18. Account and Data Deletion

Users may request deletion of their Hiver account.

Where an in-app account-deletion function exists, users may initiate deletion there.

Hiver may also provide a web-based deletion request mechanism.

Following deletion, associated personal information will normally be deleted or de-identified except where retention is lawfully required or reasonably necessary for:

  • legal obligations;
  • moderation;
  • fraud prevention;
  • security;
  • financial records;
  • dispute resolution;
  • enforcement; or
  • legal claims.

19. Privacy Rights

Depending on jurisdiction, a user may have rights to:

  • access personal information;
  • correct information;
  • obtain a copy;
  • delete information;
  • restrict processing;
  • object to processing;
  • withdraw consent;
  • request portability;
  • opt out of certain targeted advertising or data sharing;
  • challenge certain automated decisions; or
  • lodge a complaint.

Requests may be sent to:

hello@hiverapp.com.au

Hiver may take reasonable steps to verify the identity of the requester.

Legal exceptions may apply.

20. Australian Privacy Complaints

Australian privacy enquiries may be submitted to:

hello@hiverapp.com.au

Where the Australian Privacy Act applies, an eligible individual may have the right to complain to the Office of the Australian Information Commissioner if an issue cannot be resolved.

21. Overseas Privacy Authorities

Where applicable law provides a right to complain to a local privacy or data-protection authority, that right remains available.

22. Underage Accounts

Hiver does not knowingly permit users below its applicable minimum age to maintain accounts.

A person may report a suspected underage account using Hiver's reporting mechanisms.

If Hiver determines that an account holder does not meet the applicable age requirement, Hiver may restrict or remove the account and take appropriate steps concerning associated data.

23. Changes to this Privacy Policy

This Privacy Policy may be amended as Hiver, technology and legal requirements change.

The current version will display its effective date.

Where a material change requires additional notice or consent under applicable law, Hiver will provide that notice or seek that consent.

PART D – COPYRIGHT AND TAKEDOWN POLICY

1. Copyright

Hiver respects the intellectual-property rights of others.

Users may only upload material they are legally entitled to use.

2. Copyright Notices

A copyright owner or authorised representative may submit an infringement notice to:

hello@hiverapp.com.au

with the subject:

COPYRIGHT TAKEDOWN NOTICE

A notice should include:

  • identification of the copyrighted work;
  • identification of the allegedly infringing material;
  • sufficient information for Hiver to locate the material;
  • the complainant's contact information;
  • an explanation of the complainant's authority;
  • a good-faith statement that the disputed use is not authorised where legally required;
  • an accuracy or authority declaration where required; and
  • a physical or electronic signature where required.

3. Action on Notices

Hiver may remove or disable access to allegedly infringing content where:

  • a legally sufficient notice is received;
  • infringement is otherwise reasonably apparent;
  • Hiver's Terms prohibit the use; or
  • removal is otherwise appropriate.

4. Counter-Notices

Where applicable law provides a counter-notification process, an affected user may submit a legally sufficient counter-notice.

Hiver may restore material where permitted after the applicable process has concluded.

5. Repeat Infringers

Hiver may restrict or terminate users who repeatedly infringe intellectual-property rights.

Hiver may consider the nature, number, severity and circumstances of infringement reports.

6. United States DMCA

Where Hiver relies on a safe harbour under section 512 of the United States Digital Millennium Copyright Act, Hiver will maintain the notices, procedures and designated-agent information required by applicable United States law.

Current copyright enquiries may be sent to:

hello@hiverapp.com.au

Any separately designated DMCA agent information required by law will be published as required.

7. False Claims

A person submitting a copyright notice or counter-notice is responsible for its accuracy.

Knowingly making a material misrepresentation may create legal liability.

PART E – COMMUNITY AND MODERATION STANDARDS

Hiver is intended to be a safe creative social platform.

Users must not use Hiver for:

  • child exploitation;
  • grooming;
  • sexual content involving minors;
  • non-consensual intimate imagery;
  • pornography;
  • sexual exploitation;
  • human trafficking;
  • terrorism or violent extremism;
  • credible threats;
  • targeted harassment;
  • hate-based abuse;
  • bullying;
  • stalking;
  • doxxing;
  • fraud;
  • scams;
  • malicious impersonation;
  • unlawful dangerous activity;
  • harmful challenge creation;
  • graphic violence prohibited by Hiver;
  • promotion of suicide or serious self-harm;
  • intellectual-property infringement;
  • privacy violations;
  • malware;
  • spam;
  • ban evasion; or
  • other illegal conduct.

Hiver may impose standards stricter than local law in order to maintain a safe platform.

Context, severity, intent, likelihood of harm, repeated conduct and legal obligations may be considered when enforcing these standards.

Hiver may remove material or restrict accounts without being required to wait until conduct results in actual harm.

Moderation does not guarantee that harmful material will never appear.

PART F – GENERAL PROVISIONS

1. Entire Agreement

These Legal Terms and documents expressly incorporated into them constitute the agreement regarding use of Hiver.

2. Severability

If any provision is invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions continue in effect.

3. No Waiver

Failure or delay in enforcing a right does not waive that right.

4. Assignment

Users may not transfer rights under these Legal Terms without Hiver's consent.

Hiver may transfer rights and obligations as part of a genuine sale, incorporation, restructuring, financing or transfer of the Hiver business, subject to applicable law.

5. Future Incorporation or Business Transfer

Hiver may in the future be transferred from Kirby Teague Shepherdson as sole trader to an incorporated company or other legal entity.

Where legally permitted, rights and obligations relating to Hiver may be assigned to that successor entity.

Where applicable law requires notice or consent, that requirement will be followed.

6. Force Majeure

To the extent permitted by law, Hiver is not responsible for failure or delay caused by circumstances reasonably beyond its control, including:

  • natural disasters;
  • telecommunications failures;
  • cloud outages;
  • widespread cyber incidents;
  • war;
  • civil disturbance;
  • governmental action;
  • power outages; or
  • failure of essential third-party infrastructure.

7. No Partnership or Agency

Use of Hiver does not create an:

  • employment relationship;
  • agency relationship;
  • partnership;
  • joint venture;
  • fiduciary relationship; or
  • franchise

between a user and Hiver.

8. Electronic Communications

Where legally permitted, notices and contractual communications may be provided electronically.

9. Changes to These Terms

Hiver may amend these Legal Terms where reasonably necessary because of changes to:

  • Hiver;
  • technology;
  • law;
  • regulation;
  • safety requirements;
  • app-store requirements; or
  • business operations.

Material changes will be notified where required.

Where law requires renewed consent, Hiver will obtain it.

10. Languages

Hiver may provide translated versions of these Legal Terms.

The English version is the reference version to the extent permitted by applicable law.

Where mandatory local law requires another language or interpretation to control, that law applies.

11. Contact

General enquiries:

hello@hiverapp.com.au

Safety reports:

hello@hiverapp.com.au

Copyright notices:

hello@hiverapp.com.au

NCII urgent removal requests:

hello@hiverapp.com.au
Subject: URGENT – NCII REMOVAL REQUEST

Legal communications should include sufficient information to identify the sender, issue and relevant account or content.

© 2026 Kirby Teague Shepherdson trading as Hiver App. All rights reserved.

Hiver is operated by Kirby Teague Shepherdson, sole trader, ABN 17 929 737 261, trading as Hiver App.

Pacha Studios is the software development and trading brand associated with the development of Hiver.

Hiver, Hiver App, Pacha Studios and associated branding may be protected by applicable intellectual-property laws.

No claim of registered trade-mark status is made unless expressly identified as registered.

Use of Hiver is subject to these Legal Terms and all applicable non-excludable laws.

Copyright © 2026 Hiver App - All Rights Reserved.

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